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Return & Refund Policy

1

Personalized Products

Since our products are custom-made, we do not accept returns or offer refunds, unless:

The product arrived damaged or defective. The wrong product was sent. If this applies to you, please contact us within 3 business days of receiving your order and include photos of the issue at ymca.prints@gmail.com.

2

Non-Personalized Products

If you purchased a non-customized product, you may request a return within 14 business days of delivery. The item must be unused and in its original packaging.

Exceptions

4

Returns or refunds will not be accepted if:

  • The customer made a mistake in the design or order details for a personalized product.

  • The product shows signs of use or damage not related to shipping.

  • The request is made after the return period has passed.

3

Return Process

If you meet the requirements above:

 

1. Send an email to ymca.prints@gmail.com with your order number and photos of the product.​

2. We will review your request and provide return instructions (if applicable).​

3. Once we receive the item, we will process a refund or send a replacement within 5-7 business days.

​

If Ymcraft made an error, we will cover return shipping costs. If you are returning a non-personalized product for personal reasons, you will be responsible for shipping costs.

For any questions, contact us at ymca.prints@gmail.com or +1 (954) 232 4180.

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